HR Operations Partner

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

• Support operational managers with in-person HR advice and guidance on high-risk or complex HR cases. 
• Design and deliver training on HR topics to improve management capability and awareness. 
• Coach and support operational managers to deliver effective people management.
• Act as a point of escalation on complex cases which are being managed by HR advisory colleagues aligned to the business unit.
• Provide guidance and support on restructuring/change activity.
• Support TUPE mobilisations and demobilisations from an HR perspective – engaging with other internal stakeholders where necessary to ensure successful processes.
• Support the IR and Engagement Strategy including identifying and implementing colleague engagement initiatives and lead employee engagement forums. Support the relevant Head of HR with wider HR projects, workstreams and initiatives; and the implementation of their HR strategy.
• Be a champion of change – support new initiatives and change management activity positively, always demonstrating behaviours in line with OCS TRUE Values. Where capacity permits, support Heads of HR for other OCS business units should the need arise.

• Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
• Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
• Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.  Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties.
• Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.

• Experience advising on complex HR matters in a fast paced, low margin business.
• Experience of designing and delivering HR training.
• Experience creating a skills gap analysis and designing/delivering training initiatives to close that skills gap.
• Stakeholder management experience - working with managers at all levels to deliver HR processes.
• L5 CIPD or working towards/prepared to work towards.

• Experience of managing HR related aspects of M&A activity. 
• Experience negotiating exits and settlement agreements. Experience with Employment Tribunal litigation; and an understanding of the process.
• Associate CIPD (L5, L7); MCIPD
• Business unit / industry experience 

• Always act with integrity; be committed to maintaining confidentiality and upholding best HR practice.
• Be self-motivated and able to work effectively in a fast-paced environment.
• Show flexibility in working arrangements to ensure high levels of service delivery.
• Have a positive attitude when dealing with stakeholders and colleagues; demonstrating behaviours in line with OCS TRUE values at all times.
• Be able to take personal responsibility.
• Be keen to continuously improve own learning and development.
• Support and embed OCS TRUE values.