36359

London

Competitive

Private FM

Not Specified

Monday, Tuesday, Wednesday, Thursday, Friday

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Soft Services Manager

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Monday to Friday 8am until 5pm

OCS are recruiting for a Soft Services Manager to effectively, strategically and passionately manage the Soft Services Operation in a prestigious landmark property in Central London. To demonstrate the successful & strategic management of the Soft Services Provision under Operational, Quality, Legislative and Group Divisional Policy Guidelines. Maintain OCS Standards of excellence through close and effective communications with the Soft Services Teams and Suppliers, ensuring that each area of their responsibility is managed effectively and to the expected standards of the Property.

Key responsibilities will include:

To uphold the contract strategy in line with the Client’s expectations, implement innovations, best practices, and service excellence to achieve service excellence status. An evolving view on Security provision and cleaning deployment that best serves the site.
Work with the Client and the OCS Operational Team to ensure Service Excellence and to propose innovations to the Client, including cost-benefit analysis and project plans and cascade implementation in an efficient way.
Accountable for the control of all financial aspects relating to the service stream in your remit, including consumable spending, maintenance of equipment, staffing and asset control
Ensure that the requirements of the Quality Management System are fully implemented, with the focus of ‘getting it right-first time-every time’. In turn drives contract retention.

Strategic Client liaison on a day-to-day basis, working proactively and making sure that the Soft Services Teams are deploying teams to the right areas, in agreement with the Client and their Strategy.
Ensure the Client is kept up to date with industry news and ways of working, to drive efficiencies, improve customer satisfaction and ensure that OCS maintain its reputation of being a market leader and expert
Maintain discipline and performance levels in line with the company procedures and in line with legislation. Motivate team members to deliver high-quality service to customers and ensure all operatives have received the allocated number of MyReviews.
Carry out appraisals with the Soft Services Team under your remit and ensure that your team follow this process for operational teams. To create individual development plans and ensure training is sourced to support growth
Oversee the Management and control the performance of the Cleaning Team within the operation, following Client requirements on a day-to-day basis, ensuring standards are kept to a high standard.
To influence the Security provision at the site to meet the expectations of the Client and property owners, constantly reviewing and strategising with the Security Team on how the team proactively and reactively responds to incidents affecting the properties’ operations.
Ensure the teams under your control meet the required standards set by the customer KPIs and be accountable for service delivery and improvement. Attend meetings with key stakeholders, both formal and informal

Key criteria required for the successful applicant:

Demonstrable experience within the retail industry, with a track record for innovation and success
Significant experience within your chosen service stream, with limited experience in wider facilities services. Proven experience with managing operational teams and developing staff
Experienced in a demanding work environment
Experienced in a customer-focused environment
Demonstrable project management experience
Demonstrable financial management and financial planning experience
Be confident with managing a P&L
To have a proficient working understanding of all service streams delivered, whilst being familiar with best practices and how this translates to operational ways of working.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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