Assistant Facilities Manager (FTC)

*This role is being offered on a six month fixed term contract*

OCS are recruiting for an Assistant Facilities Manager to cover our client Head Office building in Croydon.  You will be working flexibly to meet business requirements, Monday – Friday between 7am – 7pm, 40 hours per week.  You will be responsible for overseeing effective delivery of Technical Services, Cleaning services, Workplace Services, Porterage, Hospitality, Helpdesk, Mail Room, Window Cleaning, Grounds Maintenance and other service lines and ad hoc areas as required.  BPSS security clearance is required for this role.

• Your day to day responsibilities are to manage the site effectively to ensure all areas are fully staffed at all times, audits and daily checks are carried out and that the site runs smoothly and to the agreed service level agreements in place.
• You will oversee service delivery, manage performance levels and support improvements to service delivery across all service lines, collation and provision of all required reporting, contract administration and support the contract management team, in line with all processes and procedures.
• Manage the service delivery to the required standards to effectively maintain contractual performance to the required levels against KPIs and SLAs, ensuring financial penalties are avoided.
• Effective control of financial management processes across areas of responsibility to support the Operations Managers and Account Director in ensuring effective financial performance of the overall contract.
• Recruitment of employees to ensure optimum resources levels are maintained at all times.
• As a direct point of contact with the client you will be required to build and maintain relationships, acting in a pro- active and professional manner with the ability to solve problems and think on your feet.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK.
• An enhanced DBS will be completed for the successful candidate.
• Will have a background relevant experience to effectively deliver the role, previous experience within the Facilities Management industry preferred.
• SIA licence preferred, but can be arranged for successful candidate.
• Will manage a team of operational delivery employees, around 10 employees.
• A professional management style and knowledge of Payroll and HR procedures including recruitment, disciplinary and grievance hearings would be an advantage.
• Ability to demonstrate customer focus and to have daily meetings with the customer.
• High level of planning and organisational skills.
• You will have direct contact with the client so immaculate personal presentational is key.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.