Duty Manager

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Shift Pattern: 3 days on, 3 days off and then 3 nights on, 3 nights off.

As part of your role, your key responsibilities will include, but are not limited to:

• To manage the operational activities of the Aviation PRM Team
• To assist in maintaining staff discipline, including disciplinary issues and conformance with OCS Company and Local Airport Authority regulations, including uniform standards and H & S regulations
• To ensure all equipment & vehicles are maintained in proper working order
• To complete reports as and when required and maintain a handover/log
• To monitor the deployment of staff to ensure best possible utilisation of labour against daily demand for assistance, in line with forecast
• To identify the training requirements of Movement Controllers, Team Leaders, Supervisors, Drivers, Customer Care Agents, Temporary / Casual staff to ensure they can take full responsibility for their areas of work and are fully conversant with the Safe Systems of Work
• To ensure training records are fully and accurately kept either by yourself, a Trainer, or designated persons
• To ensure the work and relevant documentation is completed in such a manner as to enable accurate charging to be made at all times
• Regularly walk the job to evaluate workplace atmosphere and operational performance
• Hold appraisal meetings and ensure all staff receive relevant training and performance development.
• Conduct Movement Controller and Team Briefings as per site agreement

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK
• You will be required to pass pre-employment screening, including 5 years of employee reference checking
• Demonstrable management experience operating within a similar service sector environment (essential)
• Proven track record in delivering effective customer service whilst maintaining appropriate operating margins (essential)
• Previous experience of leading a large, diverse workforce (essential)
• Working knowledge of industry practices (essential)
• IOSH desirable