Concierge Porter

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Working Days: Monday - Friday, 8am - 5pm shift

 Are you ready to be the welcoming face and efficient coordinator of our reception areas? Join OCS as a Concierge/Porter and be part of a team that values your role in creating a positive and organised environment. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programs and opportunities to gain qualifications.

As part of your role, your key responsibilities will include, but are not limited to:

• Co-ordinate the reception of staff and visitors, ensuring that they are directed or escorted according to need.
• To work with reception volunteers and reception staff as needed to ensure efficient customer care.
• Control the exterior reception area including traffic and car park management in the main entrance parking areas paying attention to the disabled parking bay areas
• Ensuring that any smokers are directed to the designated smoking shelter.
• Control the interior reception areas, ensuring that the visitor rest areas are kept free of debris and present a positive and welcoming environment. The post holder will initiate rapid remedial response through contact with appropriate Facilities staff.

The ideal candidate should meet the following criteria:

• Be a UK passport holder due to security clearance required.
• An enhanced DBS will be completed for the successful candidate.
• Extensive experience in direct customer roles.
• Ability to communicate effectively at all levels.
• Adherence to patient confidentiality and data protection.