To ensure the profitable, efficient and safe operation of the HEY contract, to include all peripheral services supplied to clients either directly or outsourced. Ensuring a quality service delivery to all customers in accordance with legislative requirements and company procedures while ensuring effective and adequate financial forecasting, budgeting and analysis of direct cost and overhead.
Ultimately responsible for debt management, disputes, resolution and accurate and comprehensive invoicing ensuring timely cash collection in accordance with agreed targets. Effectively manage all managers within your portfolio and take ultimate control recruitment, work scheduling, training and pay and conditions. To retain existing business and support the sales team in achieving relevant growth targets for new work.
OCS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Successful applicants will be required to produce an Enhanced Certificate of Disclosure from the Disclosure and Barring Service.
As part of your role, your key responsibilities will include, but are not limited to:
- Manage the delivery of all services on the contract to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.
- Have full P & L accountability for your contract of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved.
- Monthly Client Reports in line with the contract KPI’s. Complete quarterly and annual service reports for the client.
- Monthly finance report, to breakdown payroll information, comparison to Power BI Report, wages, Holiday, sickness, Overtime. Sent Holiday trackers & stock takes.
- Develop plans for the profitable growth of your contract, defining key goals and timelines for the development of the area
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK
- An enhanced DBS will be completed for the successful candidate.
- Hold current Health & Safety Certification - IOSH
- Achieved a minimum of BIFM Award, but ideally Certificate of qualification.
- Knowledge of other soft services and experience in delivery is preferred.
- Experience in Healthcare of managing a multi site, service based, low margin business with a minimum turnover of £5m.
- Proven track record of direct operational management experience which has been gained ideally within the service industry with full P&L accountability.