29792

England, London, Manchester, Nottingham

Not Specified

Hard Services (Trades & Engineering)

Not Specified

Monday - Friday

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Account Manager-Fire Solutions

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.

This role sits within our Technical Services division that provides services to a wide range of prestigious clients.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and are proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.

About The Role:

Key Responsibilities:

To deliver the highest possible customer service to our clients through compliance, SLA, KPI and best practice delivering PPM and reactive repairs on behalf of the OCS Fire Solutions.
To build and maintain Customer relations directly with clients
Direct Line Management of field operatives / engineers.
Build a relationship with contracted clients in order to create organic growth and opportunities.
Create maintain and champion a Health & Safety environment.
Recruit, mentor and support field engineers.
To promote and grow the service delivery function of Fire & Security within Region

Essential Hiring Criteria:

All contract PPM and reactive call delivery are fully compliant with the relevant industry standards.
Carry out engineer audits on a regular basis.
Ensure that response, repair and maintenance are met in accordance with SLA’s/KPI’s.
Day to Day Management of technicians / engineers
Review and schedule work on a day-to-day basis
Control the allocation of all service works to include continual performance review, meeting operational targets and development of the team.
Mentor and develop the members of your team and carry out staff appraisals.
Monitor performance.
Recruitment of staff
Arrange and attend regular client meeting to discuss service delivery.
Liaise and collaborate with other departments including Finance, Co-ordination, Purchasing, HR, Estimating, etc

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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