Control Room Supervisor

The Role:

As a Control Room Supervisor, you will play a key role in managing daily operations within the control room and ensuring the smooth running of all services. You will lead a team of control room operators, provide guidance and training, and ensure all procedures are followed to a high standard. Flexibility is essential, as you may occasionally need to support during evenings or weekends.

Key Responsibilities:

• Supervise control room operations, ensuring efficiency and adherence to company standards.
• Manage and support a team of operators, providing ongoing training and development.
• Respond to alarms, incidents, and emergencies, coordinating with relevant personnel to ensure swift resolution.
• Create and manage staff rotas, addressing last-minute changes due to sickness or operational requirements.
• Handle client queries and complaints professionally and efficiently.
• Monitor reports for accuracy and compliance, addressing any discrepancies as needed.
• Collaborate with management to implement improvements and meet business needs.

What We’re Looking For:

• Previous experience in a control room or security operations role (supervisory experience preferred).
• Excellent leadership and communication skills.
• Strong organizational abilities and attention to detail.
• The ability to remain calm under pressure and make sound decisions.
• Flexibility to work evenings, weekends, or holidays when required.
• Proficiency in using control room software and systems (training provided if necessary).

What We Offer:

• Competitive pay rate of £15.75 per hour.
• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• The chance to play a vital role in a growing company.

Successful candidates will also be required to undergo screening and vetting (BS7858)