Head Housekeeper

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Cleaning business division that provides cleaning and hygiene services to a wide range of prestigious clients, within the Retail & Leisure market.

Key responsibilities:

• To deliver the entire housekeeping operation to the required standards whilst maintaining the agreed profitability margin.
• To ensure that the company’s Housekeeping practices and standards are adhered to at all times
• To deliver consistent improvements on the QA score with each audit.
• To demonstrate exceptional organisation of the department’s resources ensuring all daily tasks and all business needs are executed in the most efficient manner
• To control the ordering of cleaning materials, Guest Supplies and linen
• Liaise with suppliers and report any deficiency of service/quality
• To complete / oversee the required administrative functions (E.g. timesheets) as required and assist with the annual budget preparation
• To maintain staffing levels within agreed budget targets, controlling wage costs, overtime, holiday schedules and work rotas

To succeed you will have:

• Clear and effective communication skills to work with colleagues and stakeholders at all levels
• Knowledge of the Health and Safety Acts as applicable to the place of work
• Experience working and managing budgets for resources and staff.
• Demonstrable management and supervisory skills