Vacancy
6740
All Locations
Remote
Hours Per Week
37.5
Shift Pattern Start
09:00
Shift Pattern End:
17:30
Working Days Per Week (e.g. Monday - Friday):
Monday to Friday

About The Role

Job Title: Senior Salesforce Administrator

 

OCS Group is an international leading Facilities Management provider, employing over 130,000 esteemed colleagues globally. We operate in 26 countries spanning Europe, the Middle East, and the APAC region, boasting a turnover surpassing £2bn. 

 

In the wake of our recent merger and the launch of our enhanced Salesforce platform, we are keen to onboard an adept Senior Salesforce Administrator. This individual will work closely with the Senior Salesforce Product Manager, the Salesforce Centre of Excellence, Regional and Country administrators and Key Stakeholders, supporting Country and Regional autonomy whilst facilitating expansion within the broader group. Central to this role is the mandate to drive the roll-out of cutting-edge features, and fine-tune localised requirements into group-wide solutions. 

 

Considering the recent progress of our platform, we trust that your expertise will be crucial in guiding its onward development to align precisely with the Group's goals and objectives. Recognising that the attainment of these targets relies on constant skill enhancement, we're fully committed to championing your advancement within Salesforce expertise and certifications. 

 

 

Key Responsibilities 

 

Platform Management: 

Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. 

 

User Management & Training: 

Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. 

 

Project Collaboration: 

Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. 

 

Quality Oversight: 

Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. 

 

Governance & Documentation: 

Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. 

 

Performance Analysis: 

Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. 

 

Insightful Reporting: 

Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. 

 

Experience 

 

  • Hands-on SFDC experience 

  • Excellent communication, presentation skills and a proactive attitude. 

  • Experience with Sales Cloud and Service Cloud implementations. 

  • Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. 

  • Full right to work in the UK 

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