Account Manager

Key Responsibilities

• Ensure all services and works are delivered safely and effectively in accordance with contractual specifications, agreed service-level agreements and customer expectations.
• Provide technical and operational leadership to direct reports, supporting them in resolving issues and delivering consistently high standards.
• Manage the delivery of reactive and planned maintenance, Hard and Soft Services, and project works as applicable to the contract.
• Promote and oversee the completion of quality and health and safety inspections, ensuring works comply with the agreed programme, specification and Construction Phase Plan.
• Monitor operational performance, identify risks or service-delivery issues and implement appropriate corrective actions.
• Work closely with the Account Director to support the continued development and improvement of technical knowledge across the contract.
• Apply and share detailed engineering and site knowledge relating to the client’s property portfolio.
• Build and maintain strong working relationships with clients, stakeholders, employees, supply-chain partners and relevant external organisations.
• Support contract retention and business development by identifying opportunities to improve service delivery and add value.
• Provide technical and operational support to business-development activities when required.
• Produce and present clear reports covering operational performance, compliance, risks and improvement activity.

Essential Requirements

• Academically or professionally qualified within a relevant engineering discipline.
• Previous management experience within Facilities Management, with responsibility for one or more of the following:
  • Reactive and planned maintenance
  • Hard Services
  • Soft Services
  • Project works
• Experience managing an operational site-based or mobile workforce.
• A relevant health and safety qualification, such as IOSH Managing Safely or SMSTS.
• Strong technical and operational knowledge of building-services or property-maintenance environments.
• Excellent written and verbal communication skills.
• Confidence producing written reports and presenting operational information to clients and senior stakeholders.
• Strong IT skills, including advanced Microsoft Excel capability.
• Ability to work flexibly when operational requirements arise.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)