Regional Operations Supervisor

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, energy, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

The Regional Operations Security Supervisor is responsible for overseeing and coordinating security operations across multiple sites within an assigned region. The role ensures consistent application of security standards, effective supervision of site security teams, and proactive risk management to protect people, property, and assets while supporting operational objectives. The postholder will ensure that all security operations are delivered in line with SIA Approved Contractor Scheme (ACS) standards and BS 7499 – Static Site Guarding and Mobile Patrol Services requirements.

Key Responsibilities

Operational Oversight

• Supervise day-to-day security operations across multiple locations within the region
• Ensure all sites operate in full compliance with company policies, client requirements, ACS standards, and BS 7499
• Conduct regular site inspections, audits, and quality assurance checks in line with ACS and BS 7499 requirements
• Ensure Assignment Instructions (AIs) and Standard Operating Procedures (SOPs) are current, compliant, and consistently applied
• Coordinate incident response, investigations, and reporting across sites

Team Leadership & Development

• Lead, coach, and support site-based security supervisors and officers
• Ensure all security personnel are suitably licensed, vetted, trained, and deployed in line with ACS and BS 7499 requirements
• Support recruitment, onboarding, and induction processes
• Identify training needs and support ongoing professional development
• Monitor performance, conduct reviews, and address disciplinary issues as required

Risk & Incident Management

• Identify security risks, vulnerabilities, and emerging threats
• Ensure risk assessments and site-specific procedures remain current and compliant with BS 7499
• Lead regional response to critical incidents and emergencies
• Ensure accurate incident reporting, escalation, and trend analysis

Stakeholder Engagement

• Act as a key point of contact for regional and client stakeholders on security matters
• Support client audits, inspections, and ACS assessments
• Liaise with local authorities, emergency services, and external partners as required

Compliance & Continuous Improvement

• Support and contribute to ACS audits, self-assessments, and continual improvement activities
• Ensure accurate maintenance of records including licences, training, vetting, patrol logs, and incident reports
• Promote best practice, professionalism, and ethical conduct across all security operations

Skills & Competencies

• Strong leadership and people-management skills
• Excellent decision-making and problem-solving abilities
• Strong communication and report-writing skills
• Ability to manage multiple sites and competing priorities
• High level of integrity, professionalism, and discretion
• Competent in Microsoft Office applications, including Word, Excel, and Outlook
• Working knowledge of ACS standards and BS 7499 requirements

Experience & Qualifications

Essential

• Proven experience in operational security or protective services
• Previous supervisory or management experience
• Knowledge of security risk assessment, incident management, and compliance frameworks
• Must hold a valid UK driving licence
• Must hold a current SIA Guarding or Door Supervisor licence
• Must hold a current SIA CCTV licence or be willing to obtain one within six months of appointment

Desirable

• Recognised security or management qualification (e.g. Level 3–5 Security Management or equivalent)
• Experience working within an SIA Approved Contractor (ACS) environment
• Experience preparing sites for audits or inspections
• Knowledge of CCTV, access control, and alarm systems

Working Conditions

• Regional travel required
• Flexibility to work outside normal hours in response to incidents, audits, or operational needs

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.