Account Manager - Security

Provide strategic leadership and direction for the delivery of the national retail security contract, ensuring all contractual, operational, and financial obligations are met.

• Act as the primary senior liaison between the company and the client, maintaining a trusted partnership at all levels.
• Lead, motivate, and develop a team of account managers and operational staff, ensuring clear objectives, high performance, and professional development.
• Oversee the planning and delivery of static guarding services across all retail sites, ensuring compliance with agreed service levels and industry standards.
• Drive financial performance of the contract, including budgeting, forecasting, cost control, and reporting, ensuring profitability and sustainable growth.
• Identify and implement initiatives to improve service quality, operational efficiency, and customer satisfaction.
• Monitor contract compliance, risk, and health & safety across all locations, ensuring adherence to company and legal requirements.
• Prepare and deliver regular performance reports, reviews, and strategic plans to both the client and the company’s board.
• Proactively address and resolve any escalated operational or client issues in a timely and professional manner.

• Proven track record of managing large, complex national accounts within the security industry, specifically delivering static guarding services.
• Senior leadership experience, including managing remote teams and reporting at board level.
• Strong commercial acumen, with experience managing multi-million-pound budgets, driving profitability, and delivering financial accountability.
• Excellent understanding of the retail security landscape, relevant legislation, industry standards, and best practice.
• Demonstrable experience building and maintaining senior client relationships and driving customer satisfaction.
• Relevant industry qualifications and certifications (e.g., SIA licence, NVQ/Diploma in Management, etc.) are desirable.

Ability to lead by example, inspiring and developing high-performing teams across a national footprint.

• Exceptional interpersonal and communication skills, with the ability to influence and build trust at all levels.
• Strong problem-solving and decision-making abilities under pressure.
• Results-oriented, with a focus on continuous improvement and service excellence.
• Willingness to travel extensively across the UK as required by the needs of the contract.